Contact Us

✨ Have questions? We’re happy to help with all your needs!
📩 Support Email

help@lucylunas.com
Our customer service team handles inquiries including custom label design, order tracking, shipping issues, return & refund requests, bulk wholesale cooperation and website support.
⏱ Response Time

We reply to all email messages within 24–48 business days (Monday to Friday, excluding U.S. public holidays).

What We Can Assist You With

🎀 Custom woven & satin label customization

📦 Order status, delivery tracking & shipping policy questions

💸 Returns, refunds and order cancellation matters

🤝 Bulk orders, brand cooperation & customized quotation

❓ General questions about our products and store rules

Important Reminder

The mailing address listed on our website is only for business correspondence and cannot receive returned merchandise.

Please email us first to get official return authorization and the valid return shipping address before sending back any items.